At A Step Beyond, we want you to feel confident and satisfied with your purchase. We understand that sometimes preferences can change or issues may arise. That's why we offer a hassle-free 7-day return policy that matches your hustle. Here are the details:
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Eligibility: To be eligible for a return, your item must be unworn, unwashed, and in the same condition as when you received it. It should also be in the original packaging with all tags attached. We kindly ask that you retain your proof of purchase or order confirmation for easy reference.
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7-Day Return Window: You have 7 days from the date of delivery to initiate a return. Beyond this timeframe, unfortunately, we won't be able to process your return. We encourage you to inspect your items promptly upon arrival to ensure they meet your expectations.
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Easy Return Process: To initiate a return, simply contact our customer support team within the 7-day return window. You can reach out to us via email, phone, or through our website's contact form. Our dedicated team will guide you through the return process.
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Return Shipping: We believe in keeping things simple. For eligible returns within the 7-day window, we'll provide you with a prepaid shipping label. This means you won't have to worry about any additional shipping costs for returning the item to us. Just pack it securely, affix the provided label, and drop it off at a convenient shipping location.
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Refund Process: Once we receive your returned item and confirm its eligibility, we'll initiate the refund process. We strive to process refunds promptly, and you can expect to receive your refund within a reasonable timeframe. Please note that the refund will be issued to the original payment method used during the purchase.
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Store Credit Option: If you prefer, we also offer the option of store credit instead of a refund. This allows you to explore our collection further and find an alternative item that matches your style and hustle. The store credit will be issued in the form of a unique code that can be applied during checkout.
At A Step Beyond, we strive to provide a seamless and enjoyable shopping experience. Our 7-day return policy reflects our commitment to your satisfaction. If you have any questions or need assistance regarding your return, our customer support team is here to assist you every step of the way.
Thank you for choosing A Step Beyond.